Refund & Billing Policy

PureWatts sells access to software: subscription plans, project passes, report and data unlocks, and institutional licences. Every paid item is digital and is delivered immediately once payment is confirmed.

Prices are quoted in Nigerian Naira and, where indicated at checkout, include VAT. The amount shown on the payment page is the amount charged.

Subscriptions are billed in advance for the period selected — monthly or annual — and renew automatically until cancelled. Usage entitlements such as project slots, unlocks and report credits reset at the start of each billing period and do not roll over.

One-off purchases such as project passes and LGA unlocks are charged once and remain attached to the project or account they were bought for.

Receipts are emailed on each successful charge and are also available in Billing settings.

You can cancel a subscription at any time in Billing settings. Cancellation stops the next renewal; access continues until the end of the period you have already paid for.

If a renewal fails, the account enters a short grace period before paid features are suspended. Data is retained during that window so you can recover access by updating payment details.

Because purchases are digital and delivered immediately, they are generally non-refundable once the feature has been used — for example once a report has been generated, a project pass consumed, or a market data unlock opened.

We will refund in full where a charge was duplicated, where a payment was taken after a valid cancellation, or where a technical fault on our side prevented you from receiving what you paid for and we cannot resolve it.

For an unused subscription period, contact us within 7 days of the charge and we will review a pro-rata or full refund on a case-by-case basis.

Email billing@purewatts.energy from the address on the account with your payment reference, the date of the charge and a short description of the issue.

We respond within 3 business days. Approved refunds are returned to the original payment method; the funds typically appear within 5 to 10 business days depending on your bank.

Please contact us before raising a chargeback — most issues are resolved faster directly. Accounts with an open chargeback may have paid features suspended until the dispute is closed.

If you are not satisfied with the outcome of a refund request, reply to the same thread and it will be escalated for a second review.